Last updated: March 2026
Introduction
TRT South ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store and protect your information when you use our website or services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect the following types of personal information:
- Name, email address, phone number and postal address
- Medical history and health information relevant to your treatment
- Blood test results and treatment records
- Payment and billing information
- Information you provide through our contact forms or during consultations
- Technical data such as IP address, browser type and usage data when you visit our website
How We Use Your Information
We use your personal information to:
- Provide and manage your medical treatment and care
- Communicate with you about appointments, treatment and follow-ups
- Process payments for our services
- Comply with legal and regulatory requirements
- Improve our website and services
- Send you relevant health information and updates (with your consent)
Legal Basis for Processing
We process your personal data on the basis of your consent, the performance of a contract (providing medical services), compliance with legal obligations and our legitimate interests in operating and improving our services.
Data Sharing
We do not sell your personal data. We may share your information with trusted third parties only where necessary, including laboratories processing your blood tests, pharmacies dispensing your medication and regulatory bodies as required by law. All third parties are required to handle your data in accordance with data protection legislation.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. All medical records are stored securely in compliance with NHS and CQC standards.
Data Retention
We retain your medical records in accordance with NHS guidelines, which typically require retention for a minimum of 10 years after your last treatment. Non-medical data is retained only for as long as necessary to fulfil the purposes for which it was collected.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Object to or restrict processing of your data
- Request a copy of your data in a portable format
- Withdraw consent at any time
Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. You can manage your cookie preferences through your browser settings. For more information, please refer to our cookie notice.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: info@trtsouth.co.uk
Phone: 01234 567 890